Purchase Options & Cancellation Policy
Clarity. Integrity. Intentional Commitment.
At COPALA by Ben Rose, every purchase reflects a conscious choice. We honor that commitment with transparent policies designed to protect both our community and the integrity of our garments.
Returns & Refund Eligibility
Customers have up to 99 days from the date of delivery to request a return.
To qualify for a refund, all items must meet the following conditions:
• Garments must be brand new condition
• Unworn
• Never washed
• Free of stains, odors, alterations, or damage
• All original tags must remain attached in their original placement
Items returned that do not meet these standards will not be eligible for a refund.
Once approved and inspected, refunds will be issued to the original form of payment.
Passport Membership Policy
Passport Membership is an annual agreement and becomes active immediately upon purchase.
Please note:
• Passport Membership is non-refundable after purchase
• This remains true even if purchased items are later returned
• This applies regardless of whether membership credits were used
Members may cancel their membership at any time during the year to prevent automatic renewal.
If you choose to renew your Passport Membership, you will receive a $100 renewal credit as a benefit of continued alignment with the COPALA community.
Our Philosophy
The Passport Membership is designed as a commitment to conscious living and community participation. It is not a transactional discount tool, but a curated experience for those aligned with our values.
We appreciate your integrity and your participation in building a wardrobe system rooted in intention, craftsmanship, and responsibility.
For any questions, our team is here to support you at Hello@COPALA.com
