Shipping policy

COPALA Shipping Policy

Luxury for the Soul. Delivered with Intention.

At COPALA by Ben Rose, every shipment reflects our commitment to conscious craftsmanship and thoughtful service. We ship with care, precision, and respect for your time.

Complimentary Shipping

PassPort Members

All PassPort Members receive complimentary shipping on every order.  If you'd like to become a member please choose this link. For a limited time Membership also comes with a $150 credit, discounted membership pricing, free shipping, access to member only collab items, 48 hour notice on all limited edition drops.  

Non-Members

Complimentary shipping is available on all domestic orders over $150. Orders under $150 will incur a standard shipping fee calculated at checkout. 

Processing & Delivery

Orders are processed within 5 business days.

While our official processing window is five business days, most orders are fulfilled and delivered within approximately 2 days from the date of order.

Orders placed after 3:00 PM on Friday or over the weekend will be processed and shipped the following week.

Intentional Fulfillment

We operate with a small-batch, quality-first philosophy. Each order is packed with care to ensure it arrives in perfect condition and aligned with our sustainability standards.

If you have questions regarding your shipment, our team is here to assist you.  Please message us at Hello@copala.com.

Thank you for supporting conscious craftsmanship and being part of the COPALA community.