Returns & Exchanges
COPALA is a customer-first brand and our return policy exemplifies this principle. We understand that items may not fit or may just not work out. This is why we accept free returns and exchanges for domestic orders within 99 days of purchase, as long as the items are returned in their original condition, not washed, and with labels attached.
If you would like to return or exchange your order please email Hello@copala.com with your name and order number. We will get back to you as soon as possible with return instructions.
Once we have received your return we will refund your purchase to the original form of payment that it was placed on.
A Note on Sustainability:
We kindly ask that you use the envelope or box that your package was delivered in. The envelope is resealable through the adhesive on the inside of the top flap. This will allow us to minimize waste and ensure that the envelope or box is properly recycled.